Ordering Your Ostomy Supplies
Duke Medical can provide your ostomy supplies with little or no up-front cost.
If you have a Medicare supplemental insurance plan the entire cost of your supplies may be covered, depending on your plan. We accept Medicare Assignment on a wide variety of ostomy supplies from the major manufacturers. Medicare will pay 80% of their allowed amount and the patient, or the patients supplemental insurance, will pay the remaining 20% plus any annual deductible. On the few items that we are unable to accept assignment on, payment up front is required and Medicare will send any reimbursement directly to you. Click here for Medicare covered products and the quantities allowed.
We will contact your physician to get the appropriate prescription, and supporting medical documentation.
We will ship you a 3-month supply of the ostomy products that you order. Shipping is always free on Medicare Assigned orders.
We will handle the paperwork & bill Medicare and your co-insurance.
We will call you when your 3-month supply is scheduled to run low to see if you need more ostomy supplies, or you can contact us when you are ready to order, the choice is yours.
Assigned orders: We provide free standard shipping on all assigned orders.
Unassigned orders: Standard shipping is free on orders over $95.00. For orders under $95.00, there will be a nominal shipping fee.
Discreet Packaging: You may request plain packaging for your shipments at no extra charge.
Special Shipping Requests: If you request overnight or next day air shipping, you will be charged at the same rate that the carrier charges us. Our customer service representative will inform you of the cost at the time your order is placed.
We offer Ostomy supplies from most of the major manufacturers.