Duke Medical Supply, Inc. Customer Service
|Contact Us:||Return to Top of Page|
Duke Medical Supply, Inc.
300 Biltmore Drive
Fenton, Mo. 63026
Fax: 1-888-550-7663 Telephone: 1-888-678-6692
|Hours:||Return to Top of Page|
Hours: 8:30am to 5:00pm CST, Monday through Friday
|About Us:||Return to Top of Page|
Duke Medical Supply, Inc. is a Medicare provider of quality medical supplies located in suburban St Louis, Missouri. We strive to always provide fast, accurate and friendly service and pride ourselves on our high rate of customer satisfaction and retention.
|Ordering Information:||Return to Top of Page|
Before any supplies can be ordered and shipped the Enrollment Form must be completed and we must obtain a prescription from your physician. Orders can be placed by calling 1-888-678-6692 Monday through Friday, 8:30am to 5:00pm Central Standard Time
|Medicare Billing & Payment Information:||Return to Top of Page|
At Duke Medical Supply we specialize in handling the Medicare paperwork and billing.
Ostomy Supplies: We accept Medicare Assignment on most ostomy orders, which means: There will be little or no up-front cost, depending on your Medicare supplemental insurance. If you have Medicare supplemental insurance the entire cost of your supplies may be covered.
Urological Supplies: We accept Medcare Assignment on some items, meaning little or no payment is required up front. On other items payment up front is required and Medicare will send any reimbursement to you. We accept Visa, MasterCard, American Express, Personal Checks, and Money Orders.
|Medicare Prescription:||Return to Top of Page|
With your permission we will contact your physician and obtain the prescriptions required by Medicare.
|Shipping:||Return to Top of Page|
We accept Medicare Assignment and provide free standard shipping on most ostomy supplies.
On unassigned orders, standard shipping is free on orderes over $95.00. For orders under $95.00, there is a nominal shipping fee.
|Discreet Packaging:||Return to Top of Page|
You may request plain packaging for your shipments at no extra charge.
|Returns and Warranties:||Return to Top of Page|
Please call or e-mail for authorization prior to returning any merchandise. Unopened, unused items in Like-New condition, or any defective merchandise may be returned for refund, credit or replacement within 90 days of purchase, except items marked non-returnable. Shipping charges are not reimbursed.
Duke Medical Supply, Inc. will honor all manufacturer warranties. Please call us at 1-888-678-6692 or e-mail us for a Return Authorization.
Please note: Return Authorizations are good for 30 days from the date they are issued.
|Disclaimer:||Return to Top of Page|
We do our very best to make sure that all information on the Duke Medical Supply, Inc. Website is accurate, but we are not responsible for misprints or typographical errors.
Duke Medical Supply | 300 Biltmore Drive | Suite 350 | Fenton, MO 63026 | Toll Free Tel: 1-888-678-6692
Content Protected Copyright © 1998-2013 Duke Medical Supply, Inc. Reproduction in whole or in part
in any form or medium without express written consent of Duke Medical Supply, Inc. is Strictly Prohibited.