Ordering Your Ostomy Supplies

Medicare and Your Ostomy Supplies

Medicare covers ostomy supplies for use on patients with a surgically created opening (stoma) to divert urine, or fecal contents outside the body.

Duke Medical can provide your ostomy supplies with little or no up-front cost, depending on your Medicare supplemental insurance. If you have Medicare supplemental insurance the entire cost of your supplies may be covered. Medicare covered products and allowables are listed below.

We accept Medicare Assignment on a wide variety of ostomy supplies including most Convatec, Hollister and Cymed items. By accepting Medicare Assignment Duke Medical Supply agrees to accept the reimbursement amount set by Medicare. Medicare always pays 80% of their allowed amount and the patient, or the patients supplemental insurance, pays the remaining 20% plus any annual deductible.

We will contact your physician to get the appropriate prescription.

We will ship you a 3-month supply of your ostomy products. Shipping is always free on Medicare Assigned orders.

We will handle the paperwork by billing Medicare and your co-insurance.

We will call you when your 3-month supply is scheduled to run low to see if you need more ostomy supplies.

You may cancel your enrollment in Duke Medical Supply at any time.

Our knowledgeable staff will strive to make your experience with Duke Medical Supply enjoyable and will assist you with any questions you may have about Medicare or your ostomy supplies. You may contact us by e-mail at customerservice@dukemedicalsupply.com or by phone at 1-888-678-6692, Monday through Friday, 8:30am to 5:00pm Central Standard Time.

Medicare HMO’s are not accepted.

Ostomy ProductQty Allowed /
Duration
Pouches (Closed)60 per month
Pouches (Drainable)20 per month
Pouches (Urinary)20 per month
Wafers (4 x 4)20 per month
Wafers (6 x 6)20 per month
Wafers (8 x 8)20 per month
Stoma Cap31 per month
Lubricant4 oz. per month
Irrigation cone/bag1 every 3 months
Irrigation Sleeve4 per month
Stomahesive Paste4 oz. per month
Adhesive4 oz. per month
Adhesive Remover (liquid)8 oz. every 3 months
Adhesive Discs10 per month
Convex Inserts10 per month
Ostomy Belt1 per month
Appliance Cleaner16 oz per month
Tape (depending on tape width)1-2 rolls per month
Skin Barrier Wipes3 Boxes/50 every 6 months
Ostomy Deodorant, liquid or tabletno set allowable amount
Drainage Bottle1 every 3 months
Drainage bag1 per month
Ostomy absorbent packets90 per month